Seller Agreement

Every seller is reviewed by our team before they can list a card or run a live auction. To apply you need a confirmed email address and two-factor authentication, and you give us your legal name and the Interac e-Transfer address your payouts go to. We usually decide within 2 business days. We may decline an application, or withdraw approval later, if we are not confident you will deliver what you sell.

Listing is free. When a card sells, Rackzy keeps 10% of the sale price. Shipping the buyer pays is passed to you to cover the label. Sales tax is charged to the buyer at checkout and remitted by Rackzy; it is not part of your payout.

• Ship each order within 2 business days of the sale, with a tracking number. Your orders page shows each order's ship-by date.
• An order not shipped within 3 business days after its ship-by date is cancelled automatically and the buyer is refunded in full.
• When a buyer chooses Vault, you hold the card for them for up to 60 days. It ships when they ask, or automatically at 60 days, and the ship-by clock starts then.
• Pack cards so they arrive in the condition you described: sleeve, top-loader or slab, and a rigid mailer.
• Enter a real tracking number. Marking an order shipped without one, or with a number that is not that parcel, is grounds to suspend selling.

• The buyer's payment is held by Rackzy until they confirm the card arrived (with 2 days to report a problem), or until 14 days after you mark the order shipped. It then reaches your Rackzy balance.
• Withdraw from your seller dashboard, from $5. Payouts are sent by Interac e-Transfer to the address on file, usually within 2 business days. Changing that address needs your two-factor code.
• Only money you earned on Rackzy (sales and gifts) can be withdrawn. Money you added to your wallet can be spent on Rackzy but not withdrawn.
• Withdrawals pause while a buyer has an open dispute on one of your orders.

You may refund an order yourself at any time before it is decided otherwise. When a buyer disputes an order, our team reviews both sides and decides. If we refund a buyer after you have already been paid, the amount is taken back from your balance; if your balance is not enough, it goes negative and your next sales repay it. You cannot withdraw or buy while your balance is negative. See the Refund Policy.

• What viewers see on stream must be the card they are bidding on.
• Do not bid on your own lots or have anyone do it for you. Shill bidding ends selling privileges.
• In a break, the odds of every card must be shown before anyone buys a spot, and they cannot change while the break is open.
• Giveaways must be free to enter and run under the rules shown with them.

Only cards and sealed product you own and can ship, described honestly. The prohibited items list sets out what may never be sold here.

You are responsible for your own income tax on what you earn. Under Canada's reporting rules for digital platforms, Rackzy may be required to report sellers' identity and earnings to the Canada Revenue Agency, and we may ask you for the details that requires before your next payout.

We may pause or end your selling privileges for breaking this agreement, the Terms of Service, or the law, or to protect buyers. Money owed to buyers is settled first; any remaining balance you earned is paid out to you.